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Online Store Terms

Online Store Terms

Order Details. When you place an order with The Statue of Liberty-Ellis Island Foundation's (SOLEIF) Online Store, we require complete billing and shipping information so that we can process your order. In addition, we need your telephone number and e-mail address so that we can contact you if there is a problem with your order.

Order Review. When you are ready to place your order, and before you actually place it, we will give you an opportunity to review your order, including shipping and handling charges and sales tax, if applicable. Members will receive a 10% discount, with the exception of Wall of Honor inscriptions, the American Flag of Faces and donations. If you are not a member but choose to become one, you must first complete your membership transaction online before placing your order for items in a separate transaction to receive the discount. 

Order Confirmation. Once your order has been placed, we will automatically send an e-mail order confirmation to the e-mail address indicated. This e-mail will include an order number that can be used to track the status of your order.

Payment Method. The SOLEIF Online Store accepts American Express, Discover Card, VISA and MasterCard for all purchases. Your information exchanged with the SOLEIF Online Store including, credit card information is protected by SSL encryption and tokens when it is exchanged between your web browser and the Site. The processing of credit cards is performed by a third party service provider of SOLEIF and SOLEIF does not retain your financial information. If you prefer not to use your credit card on the Internet and prefer to use an alternative form of payment, you can call our customer service department at the number posted on our Online Store or send your order by fax or postal mail to the address posted on our Online Store.

Shipping Policy

Shipping Policy. Shipping costs vary based on weight, size, dimensions and destination. Shipping costs would be separately identified during check-out.

Depending on the total weight and the size of the order we may offer three shipping methods: (i) 3-5 business days delivery from date of order, (ii) 5-7 business days delivery from date of order, (iii) overnight domestic only: Monday through Friday before 3:00pm (eastern standard time), excluding holidays and (iv) carriers do not ship overnight to P.O. boxes.

Flat fee shipping is not available for online purchases.


Note: Custom frame items add 14 business days to delivery schedule above, excluding holidays. Wall of Honor Products will not be shipped until reviewed and can not be sent overnight. 


DUE TO THE VARIOUS INTERNATIONAL CUSTOMS REGULATIONS:

  • WE DO NOT SHIP CUSTOM FRAMES INTERNATIONALLY.
  • WE CAN NOT GUARANTEE DELIVERY TIMES.


For more information about shipping, please email us at Contact Us Form or call us at 212-561-4588, Monday through Friday, 9:00am to 5:00pm (eastern standard time).

Returns and Exchanges

Returns and Exchanges. SOLEIF's Online Store will not accept returns for personalized orders (including, without limitation, heritage documents, Wall of Honor certificates and Flag of Faces submissions). SOLEIF will replace ship manifests that have been damaged during shipment or are defective, or personalized items where the item sent did not match the order. In all other cases, if you are not completely satisfied with your order and would like to return one or more items, you can return unwanted items within thirty (30) days of purchase to SOLEIF's Online Store for exchange or credit. You will bear the expense of shipping on all returns, except that SOLEIF will bear the expense of shipping on all returns of incorrectly shipped or damaged or defective items.

Effective Date This version of the Online Store Terms is effective as of August 20, 2014.

 

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